Your most unhappy customers are your greatest source of learning.
Customer satisfaction is worthless. Customer loyalty is priceless.
Every company's greatest assets are its customers, because without customers there is no company.
Loyal customers, they don't just come back, they don't simply recommend you, they insist that their friends do business with you.
A customer is the most important visitor on our premises. He is not dependent on us. We are dependent on him. He is not an interruption in our work. He is the purpose of it. He is not an outsider in our business. He is part of it. We are not doing him a favor by serving him. He is doing us a favor by giving us an opportunity to do so.
We see our customers as invited guests to a party, and we are the hosts. It's our job every day to make every important aspect of the customer experience a little bit better.
A customer is the most important visitor on our premises, he is not dependent on us. We are dependent on him.
Spend a lot of time talking to customers face to face. You'd be amazed how many companies don't listen to their customers.
It is not the employer who pays the wages. Employers only handle the money. It is the customer who pays the wages.
The purpose of a business is to create a customer.
The goal as a company is to have customer service that is not just the best, but legendary.
Do what you do so well that they will want to see it again and bring their friends.
Every great business is built on friendship.
In the world of Internet Customer Service, it's important to remember your competitor is only one mouse click away.
Get closer than ever to your customers. So close that you tell them what they need well before they realize it themselves
The complaining customer represents a huge opportunity for more business.
Statistics suggest that when customers complain, business owners and managers ought to get excited about it. The complaining customer represents a huge opportunity for more business.
Every contact we have with a customer influences whether or not they'll come back. We have to be great every time or we'll lose them.
Revolve your world around the customer and more customers will revolve around you.
Always do more than is required of you.
or simply:
