Your most unhappy customers are your greatest source of learning.
We see our customers as invited guests to a party, and we are the hosts. It's our job every day to make every important aspect of the customer experience a little bit better.
There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else.
There is only one boss. The customer.
Kind words can be short and easy to speak, but their echoes are truly endless.
A satisfied customer is the best business strategy of all.
Courteous treatment will make a customer a walking advertisement.
The most important thing in communication is hearing what isn't said.
When dealing with people, remember you are not dealing with creatures of logic, but creatures of emotion.
It is so much easier to be nice, to be respectful, to put yourself in your customers' shoes and try to understand how you might help them before they ask for help, than it is to try to mend a broken customer relationship.
We are reinventing ourselves as a company. Compaq is taking ownership of its customer relationships and accountability of our customer's needs.
Our business is about technology, yes. But it's also about operations and customer relationships.
Too many companies these days can't tell the difference between good profits and bad.... By now you're probably wondering how in heaven's name profit, that holy grail of the business enterprise, can ever be bad. Short of outright fraud, isn't one dollar of earnings as good as another? Certainly, accountants can't tell the difference between good and bad profits. They all look the same on an income statement. While bad profits don't show up on the books, they are easy to recognize. They're profits earned at the expense of customer relationships.
Customer relationships are defined by customers.
Corporations invest in sophisticated CRM, or Customer Relationship Management, programs to effectively oversee their relationship with their customers at every point during the buying process.
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