Your most unhappy customers are your greatest source of learning.
Customers don't expect you to be perfect. They do expect you to fix things when they go wrong.
We see our customers as invited guests to a party, and we are the hosts. It's our job every day to make every important aspect of the customer experience a little bit better.
Well done is better than well said.
The purpose of a business is to create a customer.
Make your product easier to buy than your competition, or you will find your customers buying from them, not you.
There is a spiritual aspect to our lives - when we give, we receive-when a business does something good for somebody, that somebody feels good about them!
We don't want to push our ideas on to customers, we simply want to make what they want.
Good leaders must first become good servants.
It's a very, very tough market.
So unless you do a really good job, you buy the right products from the manufacturers, you service the customer, they keep coming back, they bring their friends in, it's all about numbers, numbers, numbers.
Businesses often forget about the culture, and ultimately, they suffer for it because you can't deliver good service from unhappy employees.
You don't earn loyalty in a day. You earn loyalty day-by-day.
If you make a sale, you can make a living. If you make an investment of time and good service in a customer, you can make a fortune.
Our attitude towards others determines their attitude towards us.
Don't make promises unless you will keep them. Not planning to keep them. Will keep them. Reliability is one of the keys to any good relationship, and good customer service is no exception.
The irony of good customer service is that over time it will bring in more new customers than promotions and price slashing ever did!
Deal with complaints. If you give the complaint your attention, you may be able to please this one person this one time - and position your business to reap the benefits of good customer service.
Really good customer service will deliver sales. You are training salesmen to give the best possible advice and then to achieve the sale. People actually like you to ask for a sale because it shows you value their business.
Screw the competition - focus on good customer service.
Follow through with basic values, and remember to provide good customer service.