Well done is better than well said.
The reward of a thing well done, is to have done it.
There are no traffic jams along the extra mile.
Get happiness out of your work or you may never know what happiness is.
To those of you who received honours, awards and distinctions, I say, well done. And to the C students, I say, you too can be president of the United States.
If you don't genuinely like your customers, chances are they won't buy.
Unless you have 100% customer satisfaction, you must improve.
Your most unhappy customers are your greatest source of learning.
Being busy does not always mean real work. The object of all work is production or accomplishment and to either of these ends there must be forethought, system, planning, intelligence, and honest purpose, as well as perspiration. Seeming to do is not doing.
There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else.
If we don't take care of our customers, someone else will.
There is a spiritual aspect to our lives - when we give, we receive-when a business does something good for somebody, that somebody feels good about them!
If you work just for money, you'll never make it, but if you love what you're doing and you always put the customer first, success will be yours.
We see our customers as invited guests to a party, and we are the hosts. It's our job every day to make every important aspect of the customer experience a little bit better.
Do what you do so well that they will want to see it again and bring their friends.
Customers don't expect you to be perfect. They do expect you to fix things when they go wrong.
The goal as a company is to have customer service that is not just the best, but legendary.
The longer you wait, the harder it is to provide outstanding customer service.
There is only one boss. The customer.
Better a little which is well done, than a great deal imperfectly.