Quality is never an accident. It is always the result of intelligent effort.
Quality means doing it right when no one is looking.
Your most unhappy customers are your greatest source of learning.
It is not necessary to change. Survival is not mandatory.
There are no secrets to success. It is the result of preparation, hard work, and learning from failure.
Management is doing things right; leadership is doing the right things.
Quality management is needed because nothing is simple anymore, if indeed it ever was.
Excellent firms don't believe in excellence - only in constant improvement and constant change.
If you can't describe what you are doing as a process, you don't know what you're doing.
Successful people ask better questions, and as a result, they get better answers.
To improve is to change; to be perfect is to change often.
When you don't know what you're doing, fake it.
You're at your best when you don't know what you're doing.
Pressure is something you feel when you do not know what you are doing.
Things which matter most must never be at the mercy of things which matter least.
It is easier to do a job right than to explain why you didn't.
The two greatest role models in my professional career were Walt Disney and Dr. Deming. Dr. Deming was the Father of Total Quality Management and the person who redefined quality for the entire world.
There is nothing so useless as doing efficiently that which should not be done at all.
The reasonable man adapts himself to the world; the unreasonable one persists to adapt the world to himself. Therefore all progress depends on the unreasonable man.
The potential of this nation is as boundless as the imagination and drive of the American people. . . . Quality management is not just a step. It must be a new style of working. Even a new style of thinking. The dedication to quality and excellence is more than good business; it's a way of life.
Experience comes from bad judgment.
No nation has embraced Total Quality Management, e-commerce and e-government with greater enthusiasm than Dubai. Such innovations have given Dubai a competitive edge and an accelerated growth rate that few could match.
Commercialism is doing well that which should not be done at all.
The late W. Edwards Deming, guru of Quality management, once declared, 'The most important things we need to manage can't be measured.' If that’s true of what we need to manage, it should be even more obvious that it’s true of what we need to teach.
The more you hardwire a company on total quality management, the more it is going to hurt breakthrough innovation.
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