In the world of Internet Customer Service, it's important to remember your competitor is only one mouse click away.
If you work just for money, you'll never make it, but if you love what you're doing and you always put the customer first, success will be yours.
Customer satisfaction is worthless. Customer loyalty is priceless.
A customer is the most important visitor on our premises, he is not dependent on us. We are dependent on him.
Unless you have 100% customer satisfaction, you must improve.
If you want to lift yourself up, lift up someone else.
Every company's greatest assets are its customers, because without customers there is no company.
Kind words can be short and easy to speak, but their echoes are truly endless.
There is only one boss. The customer.
Every great business is built on friendship.
Good leaders must first become good servants.
Customers don't expect you to be perfect. They do expect you to fix things when they go wrong.
Do what you do so well that they will want to see it again and bring their friends.
The longer you wait, the harder it is to provide outstanding customer service.
Spend a lot of time talking to customers face to face. You'd be amazed how many companies don't listen to their customers.
Your most unhappy customers are your greatest source of learning.
The best way to find yourself is to lose yourself in the service of others.
Well done is better than well said.
It is not the employer who pays the wages. Employers only handle the money. It is the customer who pays the wages.
We see our customers as invited guests to a party, and we are the hosts. It's our job every day to make every important aspect of the customer experience a little bit better.
If you don't genuinely like your customers, chances are they won't buy.
Loyal customers, they don't just come back, they don't simply recommend you, they insist that their friends do business with you.
Every contact we have with a customer influences whether or not they'll come back. We have to be great every time or we'll lose them.
Quality in a service or product is not what you put into it. It is what the client or customer gets out of it.
The purpose of a business is to create a customer.
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