One of the greatest gifts you can give your husband is your own wholeness.
Do what you do so well that they will want to see it again and bring their friends.
Every company's greatest assets are its customers, because without customers there is no company.
The most important thing in communication is hearing what isn't said.
Customers today want the very most and the very best for the very least amount of money, and on the best terms. Only the individuals and companies that provide absolutely excellent products and services at absolutely excellent prices will survive.
It is not the employer who pays the wages. Employers only handle the money. It is the customer who pays the wages.
The best way to find yourself is to lose yourself in the service of others.
Worry about being better; bigger will take care of itself. Think one customer at a time and take care of each one the best way you can.
Successful people are always looking for opportunities to help others. Unsuccessful people are always asking, What's in it for me?
Well done is better than well said.
The goal as a company is to have customer service that is not just the best, but legendary.
If you make a sale, you can make a living. If you make an investment of time and good service in a customer, you can make a fortune.
Remember not only to say the right thing in the right place, but far more difficult still, to leave unsaid the wrong thing at the tempting moment.
Always do more than is required of you.
Businesses often forget about the culture, and ultimately, they suffer for it because you can't deliver good service from unhappy employees.
Customer satisfaction is worthless. Customer loyalty is priceless.
The purpose of a business is to create a customer.
Biggest question: Isn't it really 'customer helping' rather than customer service? And wouldn't you deliver better service if you thought of it that way?
Coming together is a beginning; keeping together is progress; working together is success.
The most important adage and the only adage is, the customer comes first, whatever the business, the customer comes first.
Seek first to understand, then to be understood.
A lot of people have fancy things to say about customer service, but it's just a day-in, day-out, ongoing, never-ending, persevering, compassionate kind of activity.
There's a place in the world for any business that takes care of its customers-after the sale.
Customers don't always know what they want. The decline in coffee-drinking was due to the fact that most of the coffee people bought was stale and they weren't enjoying it. Once they tasted ours and experienced what we call "the third place" ... a gathering place between home and work where they were treated with respect.. they found we were filling a need they didn't know they had.
The interesting thing is when we design and architect a server, we don't design it for Windows or Linux, we design it for both. We don't really care, as long as we're selling the one the customer wants.
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