If you don't genuinely like your customers, chances are they won't buy.
If we don't take care of our customers, someone else will.
Profit in business comes from repeat customers
The key is to set realistic customer expectations, and then not to just meet them, but to exceed them - preferably in unexpected and helpful ways.
A satisfied customer is the best business strategy of all.
If you work just for money, you'll never make it, but if you love what you're doing and you always put the customer first, success will be yours.
Our mission statement about treating people with respect and dignity is not just words but a creed we live by every day. You can't expect your employees to exceed the expectations of your customers if you don't exceed the employees' expectations of management.
Unless you have 100% customer satisfaction, you must improve.
Worry about being better; bigger will take care of itself
Customers don't expect you to be perfect. They do expect you to fix things when they go wrong.
A customer is the most important visitor on our premises, he is not dependent on us. We are dependent on him.
In the world of Internet Customer Service, it's important to remember your competitor is only one mouse click away.
Customer service is not a department, it's everyone's job.
Nobody cares how much you know, until they know how much you care.
There are no traffic jams along the extra mile.
Customer service is just a day-in, day-out ongoing, never-ending, unremitting, persevering, compassionate, type of activity.
There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else.
You've got to look for a gap, where competitors in a market have grown lazy and lost contact with the readers or the viewers.
There is only one boss. The customer.
Biggest question: Isn't it really 'customer helping' rather than customer service? And wouldn't you deliver better service if you thought of it that way?
The most important adage and the only adage is, the customer comes first, whatever the business, the customer comes first.
Remember not only to say the right thing in the right place, but far more difficult still, to leave unsaid the wrong thing at the tempting moment.
Well done is better than well said.
The most important thing in communication is hearing what isn't said.
The best way to find yourself is to lose yourself in the service of others.
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