Customer complaints are the schoolbooks from which we learn.
When people talk about successful retailers and those that are not so successful, the customer determines at the end of the day who is successful and for what reason.
The single most important thing is to make people happy. If you are making people happy, as a side effect, they will be happy to open up their wallets and pay you.
Kind words can be short and easy to speak, but their echoes are truly endless.
Customer service shouldn't just be A department, it should be the entire company.
One of the greatest gifts you can give to anyone is the gift of attention
Men are rich only as they give. He who gives great service gets great rewards.
Kind words do not cost much. Yet they accomplish much.
Spend a lot of time talking to customers face to face. You'd be amazed how many companies don't listen to their customers.
Nobody cares how much you know, until they know how much you care.
Every great business is built on friendship.
Good leaders must first become good servants.
Customer service is not a department, it's everyone's job.
One customer well taken care of could be more valuable than $10,000 worth of advertising.
We see our customers as invited guests to a party, and we are the hosts. It's our job every day to make every important aspect of the customer experience a little bit better.
Courteous treatment will make a customer a walking advertisement.
Strive not to be a success, but rather to be of value.
Customers don't expect you to be perfect. They do expect you to fix things when they go wrong.
Get closer than ever to your customers. So close that you tell them what they need well before they realize it themselves
You can make more friends in two months by becoming interested in other people than you can in two years by trying to get other people interested in you.
Always do more than is required of you.
The purpose of a business is to create a customer.
A customer is the most important visitor on our premises, he is not dependent on us. We are dependent on him.
If we don't take care of our customers, someone else will.
If you do build a great experience, customers tell each other about that. Word of mouth is very powerful.
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