Highly engaged employees make the customer experience. Disengaged employees break it.
A customer is the most important visitor on our premises. He is not dependent on us. We are dependent on him. He is not an interruption in our work. He is the purpose of it. He is not an outsider in our business. He is part of it. We are not doing him a favor by serving him. He is doing us a favor by giving us an opportunity to do so.
Always treat your employees exactly as you want them to treat your best customers.
Businesses often forget about the culture, and ultimately, they suffer for it because you can't deliver good service from unhappy employees.
Customer service is not a department, it's everyone's job.
Being on par in terms of price and quality only gets you into the game. Service wins the game.
Don't judge each day by the harvest you reap but by the seeds that you plant.
No one can make you feel inferior without your consent.
Winning is not everything, but wanting to win is.
If you work just for money, you'll never make it, but if you love what you're doing and you always put the customer first, success will be yours.
If your actions inspire others to dream more, learn more, do more and become more, you are a leader.
Your most unhappy customers are your greatest source of learning.
How wonderful it is that nobody need wait a single moment before starting to improve the world.
There is no substitute for hard work.
Talent wins games, but teamwork and intelligence wins championships.
No company, small or large, can win over the long run without energized employees who believe in the mission and understand how to achieve it.
If you do build a great experience, customers tell each other about that. Word of mouth is very powerful.
Nobody cares how much you know, until they know how much you care.
If you think you can't, you're right.
Work hard at work worth doing.
Do what you do so well that they will want to see it again and bring their friends.
To win in the marketplace you must first win in the workplace.
A customer is the most important visitor on our premises, he is not dependent on us. We are dependent on him.
Customers don't expect you to be perfect. They do expect you to fix things when they go wrong.
We see our customers as invited guests to a party, and we are the hosts. It's our job every day to make every important aspect of the customer experience a little bit better.
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