Quality is never an accident. It is always the result of intelligent effort.
If you can't describe what you are doing as a process, you don't know what you're doing.
Quality means doing it right when no one is looking.
To improve is to change; to be perfect is to change often.
Excellent firms don't believe in excellence - only in constant improvement and constant change.
Your most unhappy customers are your greatest source of learning.
Quality management is needed because nothing is simple anymore, if indeed it ever was.
There are no secrets to success. It is the result of preparation, hard work, and learning from failure.
Management is doing things right; leadership is doing the right things.
It is easier to do a job right than to explain why you didn't.
The potential of this nation is as boundless as the imagination and drive of the American people. . . . Quality management is not just a step. It must be a new style of working. Even a new style of thinking. The dedication to quality and excellence is more than good business; it's a way of life.
There is nothing so useless as doing efficiently that which should not be done at all.
It is not necessary to change. Survival is not mandatory.
The more you hardwire a company on total quality management, the more it is going to hurt breakthrough innovation.
Successful people ask better questions, and as a result, they get better answers.
The reasonable man adapts himself to the world; the unreasonable one persists to adapt the world to himself. Therefore all progress depends on the unreasonable man.
Pressure is something you feel when you do not know what you are doing.
Things which matter most must never be at the mercy of things which matter least.
The late W. Edwards Deming, guru of Quality management, once declared, 'The most important things we need to manage can't be measured.' If that’s true of what we need to manage, it should be even more obvious that it’s true of what we need to teach.
The two greatest role models in my professional career were Walt Disney and Dr. Deming. Dr. Deming was the Father of Total Quality Management and the person who redefined quality for the entire world.
Experience comes from bad judgment.
No nation has embraced Total Quality Management, e-commerce and e-government with greater enthusiasm than Dubai. Such innovations have given Dubai a competitive edge and an accelerated growth rate that few could match.
You're at your best when you don't know what you're doing.
When you don't know what you're doing, fake it.
All progress depends on the unreasonable man.
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