To win in the marketplace you must first win in the workplace.
No company, small or large, can win over the long run without energized employees who believe in the mission and understand how to achieve it.
There are only three measurements that tell you nearly everything you need to know about your organization's overall performance: employee engagement, customer satisfaction, and cash flow...It goes without saying that no company, small or large, can win over the long run without energized employees who believe in the mission and understand how to achieve it.
On what high-performing companies should be striving to create: A great place for great people to do great work.
We are what we repeatedly do. Excellence, then, is not an act, but a habit.
Your most unhappy customers are your greatest source of learning.
Nothing else can quite substitute for a few well-chosen, well-timed, sincere words of praise. They're absolutely free and worth a fortune
Employees who believe that management is concerned about them as a whole person - not just an employee - are more productive, more satisfied, more fulfilled. Satisfied employees mean satisfied customers, which leads to profitability.
Appreciate everything your associates do for the business.
Choose a job you love, and you will never have to work a day in your life.
Success consists of going from failure to failure without loss of enthusiasm.
I consider my ability to arouse enthusiasm among men the greatest asset I possess. The way to develop the best that is in a man is by appreciation and encouragement.
Everyone wants to be appreciated, so if you appreciate someone, don't keep it a secret.
Start with good people, lay out the rules, communicate with your employees, motivate them and reward them. If you do all those things effectively, you can't miss.
Choose a career you love and you will never have to go to work.
Developing great employees attracts great customers.
Having ideas and doing them - that's what entrepreneurship comes down to. That's something that makes you not just a great founder who I want to invest in, but also a great employee or someone I want to work with.
Because it's so empowering, I want people to think about being entrepreneurial regardless. They don't have to start companies, but that's what makes them great employees, that's what makes them great citizens.
When you have chemistry with a potential hire, they will most likely become a great employee.
Nothing motivates a great employee more than a mission that's so important that it supersedes everyone's personal ambition.
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