Biggest question: Isn't it really 'customer helping' rather than customer service? And wouldn't you deliver better service if you thought of it that way?
In the world of Internet Customer Service, it's important to remember your competitor is only one mouse click away.
If you're not serving the customer, your job is to be serving someone who is.
Make your product easier to buy than your competition, or you will find your customers buying from them, not you.
Quality in a service or product is not what you put into it. It is what the client or customer gets out of it.
The complaining customer represents a huge opportunity for more business.
Revolve your world around the customer and more customers will revolve around you.
The man who will use his skill and constructive imagination to see how much he can give for a dollar, instead of how little he can give for a dollar, is bound to succeed.
I don't build in order to have clients. I have clients in order to build.
Repeat business or behavior can be bribed. Loyalty has to be earned.
In the old world, you devoted 30% of your time to building a great service and 70% of your time to shouting about it. In the new world, that inverts
You've got to look for a gap, where competitors in a market have grown lazy and lost contact with the readers or the viewers.
If put to the pinch, an ounce of loyalty is worth a pound of cleverness.
Men are rich only as they give. He who gives great service gets great rewards.
We are what we repeatedly do. Excellence, then, is not an act, but a habit.
Cryptography [without system integrity] is like investing in an armored car to carry money between a customer living in a cardboard box and a person doing business on a park bench.
The best way to find yourself is to lose yourself in the service of others.
Good leaders must first become good servants.
Excellent firms don't believe in excellence - only in constant improvement and constant change.
If we keep doing what we're doing, we're going to keep getting what we're getting.
Empathy is the ultimate form of customer insight.
Your ‘brand’ is what your customers think of you, not what you think of you.
If you want to lift yourself up, lift up someone else.
If you make the customer a promise... make sure you deliver it.
You never get a second chance to make a first impression.
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