I've learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel.
Coming together is a beginning; keeping together is progress; working together is success.
Don't find fault, find a remedy.
Well done is better than well said.
Nobody cares how much you know, until they know how much you care.
There are no traffic jams along the extra mile.
Kind words can be short and easy to speak, but their echoes are truly endless.
Always do more than is required of you.
Every great business is built on friendship.
Dealing with people is probably the biggest problem you face, especially if you are in business. Yes, and that is also true if you are a housewife, architect or engineer.
There is a spiritual aspect to our lives - when we give, we receive-when a business does something good for somebody, that somebody feels good about them!
Worry about being better; bigger will take care of itself
Being on par in terms of price and quality only gets you into the game. Service wins the game.
People will never forget how you made them feel.
Do what you do so well that they will want to see it again and bring their friends.
We can believe that we know where the world should go. But unless we're in touch with our customers, our model of the world can diverge from reality. There's no substitute for innovation, of course, but innovation is no substitute for being in touch, either.
To give real service you must add something which cannot be bought or measured with money, and that is sincerity and integrity.
To gain customer insights, we must understand that we are prisoners of what we know and what we believe.
Every reader of your ad is interested, else he would not be a reader. You are dealing with someone willing to listen. Then do your level best. That reader, if you lose him now, May never again be a reader
Ads are planned and written with some utterly wrong conception. They are written to please their seller. The interest of the buyer is forgotten
Teaching is the rare profession where the customer isn't always right and needs to be told so appropriately.
The aim proposed here for any organization is for everybody to gain - stockholders, employees, suppliers, customers, community, the environment - over the long term.
No one can measure the loss of business that may arise from a defective item that goes out to a customer.
Too many people think only of their own profit. But business opportunity seldom knocks on the door of self-centered people. No customer ever goes to a store merely to please the storekeeper.
If you have a business model that relies on customers being misinformed, you better start working on changing your business model.
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