We have to make you think it's an important seat - because you're in it.
In the '80's my gut feeling was that airlines were crap. I hated spending time on planes. I thought we could create the kind of airline I'd like. So we got a secondhand 747 and gave it a go.
If Richard Branson had worn a pair of steel-rimmed glasses, a double-breasted suit and shaved off his beard, I would have taken him seriously. As it was I couldn't . . .
There always has been a mystique and a romance about aviation, but in terms of the principles involved of satisfying your customer there's no difference between selling airlines seats and chocolate bars.
I don't care what you cover the seats with as long as you cover them with assholes.
The unions need to be taken on. British Airways is massively over-staffed and has got to get its costs down. . . . The problem for [chief executive] Willie Walsh is that the board of BA has no spine, no balls and no vision.
We should try to eliminate things that unnecessarily piss people off.
America, the land of the free, is turning itself into the land of the free ride. [U.S. airlines] are operating in protected markets. They are hoovering up public funds and they still can't make a profit.
If anybody ever flied to the Moon, the very next day Trippe will ask the Civil Aeronautics Board to authorize regular service.
Pan Am can go to hell.
It's a great day for TWA.
If forced to travel on an airplane, try and get in the cabin with the Captain, so you can keep an eye on him and nudge him if he falls asleep or point out any mountains looming up ahead.
The British Islands are small islands and our people numerically a little people. Their only claim to world importance depends upon their courage and enterprise, and a people who will not stand up to the necessity of air service planned on a world scale, and taking over thousands of aeroplanes and thousands of men from the onset of peace, has no business to pretend anything more than a second rate position in the world. We cannot be both Imperial and mean.
. . . It wasn't until the jet engine came into being and that engine was coupled with special airplane designs - such as the swept wing - that airplanes finally achieved a high enough work capability, efficiency and comfort level to allow air transportation to really take off.
We're going to make the best impression on the traveling public, and we're going to make a pile of extra dough just from being first.
An aircraft which is used by wealthy people on their expense accounts, whose fares are subsidized by much poorer taxpayers.
For those of us who live in the shadow of this noisy monster, there aren't too many of us who are sorry to see it go.
The Boeing 747 is the commuter train of the global village.
We are pleased we haven't got one on order. It's too big an aircraft.
There are only two reasons to sit in the back row of an airplane: Either you have diarrhea, or you're anxious to meet people who do.
I can't imagine a set of circumstances that would produce Chapter 11 for Eastern.
As a businessman, Frank Lorenzo gives capitalism a bad name.
You've got to treat people as equals, and make them feel like it's their company. I don't know if I've had any impact or helped persuade Frank [to sell Eastern]. But, I can tell you, there were many discussions on the subject.
Frank is capable of any kind of behavior to win.
If you would look up bad labor relations in the dictionary, you would have an American Airlines logo beside it.
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