Employees are the key to your success with customers. Treat them well!
Motivate them, train them, care about them and make winners out of them. We know if we treat our employees right, they'll treat the customers right. And if customers are treated right, they'll come back.
As you get older, I think everyone feels that, no matter what the job: to try a hand at running the business as opposed to simply being an employee.
At Zappos, one of our core values is to Pursue Growth and Learning. In the lobby of our headquarters, we have a giving library where we give away books to employees and visitors that we think will help with their growth, both personally and professionally. I can't wait to add The Compound Effect to our library.
You cannot create employees without first creating employers.
We know when we use the full talents of our population we're more productive. And we know that when people really feel like they can have flexible lives, they're better employees.
I gave a talk on gender stuff at Facebook one morning and a man didn't come. It was optional; he didn't have to come. But he sent a note saying, "I missed your meeting because I drove my kids to school so my wife could do something else. Thank you for making that possible." I think that employee is a loyal employee for Facebook and I think more companies should want that kind of loyalty.
It's great to be able to employ people who other people wouldn't consider viable employees.
The CEO of Enron, Jeffrey Skilling, married one of the Enron secretaries this week. It's amazing how romantic these Enron guys can be when they realize that wives can't be forced to testify against their husbands. Skilling said today she was the best secretary Enron had ever had. She could shred 950 words a minute. ... I guess they are on their honeymoon right now. That's going pretty well. Hey, he's used to screwing Enron employees.
Introverts are more effective leaders of proactive employees. When you have a creative, energetic work force, an introvert is going to draw out that energy better.
Profit isn't and shouldn't be the mission of business. The mission of business is to help people. To help your customers, your co-workers, your employees, and your partners. Success is not a number - it's not X dollars or Y customers - it's a measurement of VALUE.
I never wanted Ford to be a place, like the tobacco industry, where our employees were not proud of coming to work for us. I felt there was a danger of that, should we be marginalized as a major polluter.
Employers should not be able to impose their religious beliefs on female employees, ignoring their individual health decisions and denying their right to reproductive care. Bosses belong in the boardroom, not in the bedroom.
The notion that employees and companies have a social contract with each other that goes beyond a paycheck has largely vanished in United States business.
Continued focus on (employee) turnover is of critical importance, because of the direct relation of turnover to improvements in labor costs and guest satisfaction.
The idea of investing in the positivity of employees is often low down on companies' priority lists.
You spend money on Internet connection for your employees. Why not spend money on the energy that fuels their brains?
If a student takes a Stanford computer class and a Princeton business class, it shows they are motivated and have skills. We know it has helped employees get better jobs.
The heartbreak of runaway corruption, abuse of power and indefensible criminality by our government and media should, must inspire all good we-the-people Americans to wake the hell up from the embarrassing curse of apathy and start demanding constitutional accountability from our elected employees. How radically non-sheep of me.
There are tribes, I should say nations, which prior to the AIM movement had only ten or fifteen employees, and now have upwards of 2000. There are educational programs that didn't exist before, there are housing programs, health programs, senior citizen programs, cultural programs and the list goes on. It's all because some people stood up and said sovereignty is our right by treaty and the constitution says treaty law is the supreme law of the land.
Since when do corporations not have responsibility to the community? Since when to the not have responsibility to their employees?
I am very gratified to have lived to see a revolution in the field of work/life: Everyone - men and women, employees and employers - now has this issue top of mind.
Having a 9-to-5 workday in which work is left behind when one leaves the office is no longer the norm as employers expect employees to be available outside of work.
The principles that apply to engagement for employees are the same as those that apply to supervisors.
To function efficiently, any group of people or employees must have faith in their leader.
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