Perfect retention. I dont think I could do that-Ive never disciplined myself to do it.I suppose a lot of it is a question of discipline. Which improvisation is not.
We have already seen evidence that, notwithstanding the addition of substantial resources, we are experiencing great stress in recruiting and not inconsequential retention problems.
You don't earn loyalty in a day. You earn loyalty day-by-day.
A satisfied customer is the best business strategy of all.
I think the acquisition of consumers might be on the verge of being mapped. The battlefield is going to be retention and lifetime value.
Revolve your world around the customer and more customers will revolve around you.
Get closer than ever to your customers. So close that you tell them what they need well before they realize it themselves
In the world of Internet Customer Service, it's important to remember your competitor is only one mouse click away.
The first step in exceeding your customer's expectations is to know those expectations.
It is not the employer who pays the wages. Employers only handle the money. It is the customer who pays the wages.
Your most unhappy customers are your greatest source of learning.
Unless a group of workers know their work is under surveillance, that they are being rated as fairly as human beings, with the fallibility that goes with human judgment, can rate them, and that at least an attempt is made to measure their worth to an organization in relative terms, they are likely to sink back on length of service as the sole reason for retention and promotion.
We see our customers as invited guests to a party, and we are the hosts. It's our job every day to make every important aspect of the customer experience a little bit better.
Recruitment and retention are critical to sustain our Armed Forces with the best men and women willing to stand in the gap and make huge sacrifices to ensure our freedom.
Excellent firms don't believe in excellence - only in constant improvement and constant change.
We're looking to have the ability to come in and be able to capitalize on the marketing in order to grow the top-line. We basically leverage what has worked with our other successful acquisitions - investment in marketing, retention and student services.
President Hinckley's strong, continuing challenge to us is retention, which requires full cooperation between the missionary, the leaders and members.
When I hear people debate the ROI of social media? It makes me remember why so many business fail. Most businesses are not playing the marathon. They're playing the sprint. They're not worried about lifetime value and retention. They're worried about short-term goals.
Dignity is as essential to human life as water, food, and oxygen.
Customer satisfaction is worthless. Customer loyalty is priceless.
Unless you have 100% customer satisfaction, you must improve.
The key is to set realistic customer expectations, and then not to just meet them, but to exceed them - preferably in unexpected and helpful ways.
Don't find customers for your products, find products for your customers.
You have to figure out what conversion means in your case. What does retention mean? What does activation mean? For every business, it's going to be slightly different because of the nature of the product and the kinds of people who use it.
Intelligence is in constant process of forming, and its retention requires constant alertness in observing consequences, an open-minded will to learn, and courage in readjustment.
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