Your most unhappy customers are your greatest source of learning.
The best way to find yourself is to lose yourself in the service of others.
A customer is the most important visitor on our premises, he is not dependent on us. We are dependent on him.
Well done is better than well said.
There are no traffic jams along the extra mile.
There is only one boss. The customer.
There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else.
A customer is the most important visitor on our premises. He is not dependent on us. We are dependent on him. He is not an interruption in our work. He is the purpose of it. He is not an outsider in our business. He is part of it. We are not doing him a favor by serving him. He is doing us a favor by giving us an opportunity to do so.
We see our customers as invited guests to a party, and we are the hosts. It's our job every day to make every important aspect of the customer experience a little bit better.
Customers don't expect you to be perfect. They do expect you to fix things when they go wrong.
Every great business is built on friendship.
In the world of Internet Customer Service, it's important to remember your competitor is only one mouse click away.
Do what you do so well that they will want to see it again and bring their friends.
Customer satisfaction is worthless. Customer loyalty is priceless.
Unless you have 100% customer satisfaction, you must improve.
Being on par in terms of price and quality only gets you into the game. Service wins the game.
Every company's greatest assets are its customers, because without customers there is no company.
Nobody cares how much you know, until they know how much you care.
Spend a lot of time talking to customers face to face. You'd be amazed how many companies don't listen to their customers.
The goal as a company is to have customer service that is not just the best, but legendary.
or simply:
