Your most unhappy customers are your greatest source of learning.
We see our customers as invited guests to a party, and we are the hosts. It's our job every day to make every important aspect of the customer experience a little bit better.
It is not the employer who pays the wages. Employers only handle the money. It is the customer who pays the wages.
A business that makes nothing but money is a poor business.
Do what you do so well that they will want to see it again and bring their friends.
In the business world, everyone is paid in two coins: cash and experience. Take the experience first; the cash will come later.
A customer is the most important visitor on our premises, he is not dependent on us. We are dependent on him.
A customer is the most important visitor on our premises. He is not dependent on us. We are dependent on him. He is not an interruption in our work. He is the purpose of it. He is not an outsider in our business. He is part of it. We are not doing him a favor by serving him. He is doing us a favor by giving us an opportunity to do so.
If you do build a great experience, customers tell each other about that. Word of mouth is very powerful.
Spend a lot of time talking to customers face to face. You'd be amazed how many companies don't listen to their customers.
If you're not serving the customer, your job is to be serving someone who is.
To succeed in business, to reach the top, an individual must know all it is possible to know about that business.
The biggest risk is not taking any risk.
There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else.
The biggest risk is not taking any risk... In a world that changing really quickly, the only strategy that is guaranteed to fail is not taking risks.
The longer you wait, the harder it is to provide outstanding customer service.
Customer service is not a department, it's everyone's job.
There is only one boss. The customer.
People will never forget how you made them feel.
Until you understand your customers - deeply and genuinely - you cannot truly serve them.
or simply:
