Your most unhappy customers are your greatest source of learning.
Customers don't expect you to be perfect. They do expect you to fix things when they go wrong.
The best way to find yourself is to lose yourself in the service of others.
There are no traffic jams along the extra mile.
Spend a lot of time talking to customers face to face. You'd be amazed how many companies don't listen to their customers.
A customer is the most important visitor on our premises, he is not dependent on us. We are dependent on him.
Every company's greatest assets are its customers, because without customers there is no company.
Being on par in terms of price and quality only gets you into the game. Service wins the game.
Well done is better than well said.
A customer is the most important visitor on our premises. He is not dependent on us. We are dependent on him. He is not an interruption in our work. He is the purpose of it. He is not an outsider in our business. He is part of it. We are not doing him a favor by serving him. He is doing us a favor by giving us an opportunity to do so.
Every great business is built on friendship.
The longer you wait, the harder it is to provide outstanding customer service.
There is only one boss. The customer.
Get closer than ever to your customers. So close that you tell them what they need well before they realize it themselves
Every contact we have with a customer influences whether or not they'll come back. We have to be great every time or we'll lose them.
Profit in business comes from repeat customers, customers that boast about your project or service, and that bring friends with them.
Profit in business comes from repeat customers
Always do more than is required of you.
One customer well taken care of could be more valuable than $10,000 worth of advertising.
If you do build a great experience, customers tell each other about that. Word of mouth is very powerful.
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