Quality is never an accident. It is always the result of intelligent effort.
Quality means doing it right when no one is looking.
It is not necessary to change. Survival is not mandatory.
If you can't describe what you are doing as a process, you don't know what you're doing.
Pressure is something you feel when you do not know what you are doing.
When you don't know what you're doing, fake it.
You're at your best when you don't know what you're doing.
Management is doing things right; leadership is doing the right things.
To improve is to change; to be perfect is to change often.
There is nothing so useless as doing efficiently that which should not be done at all.
Successful people ask better questions, and as a result, they get better answers.
Commercialism is doing well that which should not be done at all.
All progress depends on the unreasonable man.
The reasonable man adapts himself to the world; the unreasonable one persists to adapt the world to himself. Therefore all progress depends on the unreasonable man.
It is easier to do a job right than to explain why you didn't.
There are no secrets to success. It is the result of preparation, hard work, and learning from failure.
Your most unhappy customers are your greatest source of learning.
Things which matter most must never be at the mercy of things which matter least.
Excellent firms don't believe in excellence - only in constant improvement and constant change.
Experience comes from bad judgment.
or simply: