We are what we repeatedly do. Excellence, then, is not an act, but a habit.
Your most unhappy customers are your greatest source of learning.
Customers don't expect you to be perfect. They do expect you to fix things when they go wrong.
A customer is the most important visitor on our premises, he is not dependent on us. We are dependent on him.
There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else.
The longer you wait, the harder it is to provide outstanding customer service.
There is only one boss. The customer.
Being on par in terms of price and quality only gets you into the game. Service wins the game.
Excellence is an art won by training and habituation. We do not act rightly because we have virtue or excellence, but we rather have those because we have acted rightly. We are what we repeatedly do. Excellence, then, is not an act but a habit.
Excellence is an art won by training and habituation.
Every great business is built on friendship.
Unless you have 100% customer satisfaction, you must improve.
Well done is better than well said.
Nobody cares how much you know, until they know how much you care.
There are no traffic jams along the extra mile.
Do what you do so well that they will want to see it again and bring their friends.
In the world of Internet Customer Service, it's important to remember your competitor is only one mouse click away.
Quality in a service or product is not what you put into it. It is what the client or customer gets out of it.
If you don't genuinely like your customers, chances are they won't buy.
Excellent firms don't believe in excellence - only in constant improvement and constant change.
or simply:
