If you do what you've always done, you'll get what you've always gotten.
Distracted from distraction by distraction
Finding new ways, more clever ways to interrupt people doesn't work.
I'm a person who gets better with practice. Getting older is awesome - because you get more practice.
Social media doesn’t create negativity, it uncovers it.
Social media is not about the exploitation of technology but service to community.
The way things happen on social media is so abusive and everyone needs to take personal responsibility for what they write and not allowing this misinterpretation and shaming culture on social media to persist.
A brand is no longer what we tell the consumer it is - it is what consumers tell each other it is.
We don't have a choice on whether we DO social media, the question is how well we do it.
The amount of gender violence that I experience is absolutely extraordinary. And a significant part of my day today will be spent filing police reports at home about gender violence that's directed at me in social media.
The Internet has been the most fundamental change during my lifetime and for hundreds of years.
If you make customers unhappy in the physical world, they might each tell 6 friends. If you make customers unhappy on the Internet, they can each tell 6,000 friends.
Activate your fans, don’t just collect them like baseball cards.
How dare you settle for less when the world has made it so easy for you to be remarkable?
The importance of gratitude is never forgotten.
Companies are looking to be quicker with content, provide faster approval and be able to capitalize on the conversation and content of the moment.
Engage, Enlighten, Encourage and especially...just be yourself! Social media is a community effort, everyone is an asset.
Find your spirit, and no challenge will keep you from achieving your goals.
Social media is the ultimate canary in the coal mine
The goal of social media is to turn customers into a volunteer marketing army
Social media changes the relationship between companies and customers from master and servant, to peer to peer.
Social media is about people, not logos.
Content-based marketing gets repeated in social media and increases word-of-mouth mentions; it's the best way to gather buzz about a product.
Most of us have experienced wow moments. We just haven't taken time to think deeply about them.
Social media puts the "public" into PR and the "market" into marketing.
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