If your stories are all about your products and services, that's not storytelling. It's a brochure. Give yourself permission to make the story bigger.
The goal is not to be good at social media, the goal is to be good at business because of social media.
Activate your fans, don’t just collect them like baseball cards.
The more you know about your customers, the more you can provide to them information that is increasingly useful, relevant, and persuasive.
The difference between helping and selling is just two letters. But those two letters are critically important to the success of business today.
Focus On How To Be Social, Not On How To Do Social.
All companies would be better off if they stopped trying to be amazing and just focused on being useful.
Social media is an ingredient, not an entree.
The goals of content are consumption, then behavior. The goals of social are participation, then behavior.
Content is the emotional and informational bridge between commerce and consumer.
Make your marketing so useful people would pay you for it.
A lot of companies are still using social as the world’s shortest press release.
You have to understand not just what your customers need, but how and where they prefer to access information.
If your competitors start copying you then you are doing something right!
Social media changes the relationship between companies and customers from master and servant, to peer to peer.
Content is the fire. Social media is the gasoline.
95% of millennials say their friends are the most credible source of product information.
Give away everything you know, one bite at a time.
Social media doesn’t create negativity, it uncovers it.
The goal of social media is to turn customers into a volunteer marketing army
Passion is the gasoline of social media,
You must market your marketing.
Content that helps is superior to content that sells.
You must fight social media fire with social media water.
Social media is the ultimate canary in the coal mine
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