Activate your fans, don’t just collect them like baseball cards.
Social media is an ingredient, not an entree.
The goal is not to be good at social media, the goal is to be good at business because of social media.
Focus On How To Be Social, Not On How To Do Social.
Passion is the gasoline of social media,
Social media doesn’t create negativity, it uncovers it.
Social media allows big companies to act small again.
For many businesses, the fear behind their social media reluctance isn't just fear of failure but of blame and accountability - both individual and collective.
95% of millennials say their friends are the most credible source of product information.
If your competitors start copying you then you are doing something right!
People check their phone an average of 110x a day.
The difference between helping and selling is just two letters. But those two letters are critically important to the success of business today.
There is a very fine line between listening and stalking.
You must fight social media fire with social media water.
If you want to measure social media ROI, stop wasting your time doing software demos and attending webinars. Just figure out what you want to track, where you can track it, think about both current customers and new customers, and go do it.
In social media marketing, average is no longer adequate.
Social media changes the relationship between companies and customers from master and servant, to peer to peer.
Content is fire and social media is gasoline.
Worry more about being social, and worry less about doing social media
Social media is about people, not logos.
In 2012, 40 of the top companies to work for were also among the top companies in social media.
Content is the fire. Social media is the gasoline.
Social media is the ultimate canary in the coal mine
Smart marketing is about help not hype.
The goal of social media is to turn customers into a volunteer marketing army
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