Educational Quotes - Page 37

• CHILDHOOD IS THAT STATE WHICH ENDS THE MOMENT A PUDDLE IS FIRST VIEWED AS AN OBSTACLE INSTEAD OF AN OPPORTUNITY

  Michael K. Williams

  Opportunity, Childhood, Puddles

  117 Copy quote

• The single most important thing is to make people happy. If you are making people happy, as a side effect, they will be happy to open up their wallets and pay you.

  Derek Sivers

  People, Important, Pay

  Interview with Nithya Rajaram, supportbee.com. June 14, 2011.

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• Customer service is the new marketing.

  Derek Sivers

  Marketing, Great Customer Service, Customer Satisfaction

  16 Copy quote

• To listen closely and reply well is the highest perfection we are able to attain in the art of conversation.

  Francois de La Rochefoucauld

  Inspirational, Art, Perfection

  54 Copy quote

• Every great business is built on friendship.

  James Cash Penney

  Inspirational, Loyal Customers, Satisfaction

  16 Copy quote

• You cannot improve one thing by 1000% but you can improve 1000 little things by 1%.

  Jan Carlzon

  Inspirational, Littles, Little Things

  58 Copy quote

• Customer satisfaction is worthless. Customer loyalty is priceless.

  Jeffrey Gitomer

  Inspirational, Loyalty, Business

  Twitter post from Feb 15, 2016

  92 Copy quote

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• Biggest question: Isn't it really 'customer helping' rather than customer service? And wouldn't you deliver better service if you thought of it that way?

  Jeffrey Gitomer

  Inspirational, Way, Helping

  8 Copy quote

• Memorable customer service can only take place in a human-to-human situation.

  Jeffrey Gitomer

  Memorable, Situation, Inspiring Customer Service

  Jeffrey H. Gitomer (1998). “Customer Satisfaction is Worthless, Customer Loyalty is Priceless: How to Make Customers Love You, Keep Them Coming Back and Tell Everyone They Know”, Bard

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• There are many who subscribe to the convention that service is a business cost, but our data demonstrates that superior service is an investment that can help drive business growth. Investing in quality talent, and ensuring they have the skills, training and tools that enable them to empathize and actively listen to customers are central to providing consistently excellent service experiences.

  Jim Bush

  Data, Skills Training, Growth

  6 Copy quote

• A rose on time is more valuable than a $1,000 gift that's too late.

  Jim Rohn

  Inspirational, Loyal Customers, Rose

  7 Copy quote

• The most important adage and the only adage is, the customer comes first, whatever the business, the customer comes first.

  Kerry Stokes

  Inspirational, Business, Important

  45 Copy quote

• We don't want to push our ideas on to customers, we simply want to make what they want.

  Laura Ashley

  Inspirational, Ideas, Want

  49 Copy quote

• Words of comfort, skillfully administered, are the oldest therapy known to man.

  Louis Nizer

  Inspirational, Reality, Men

  Louis Nizer (2015). “My Life in Court”, p.254, Ravenio Books

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• Follow the customer, if they change, we change.

  Terry Leahy

  Inspirational, Customers, Ifs

  4 Copy quote

• Be helpful - even if there's no immediate profit in it.

  Susan Ward

  Inspirational, Helpful, Profit

  6 Copy quote

• Formula for success: under promise and over deliver.

  Tom Peters

  Inspirational, Success, Promise

  7 Copy quote

• You must never actually cheat the customer, even if you can. You must make her happy and satisfied, so she will come back.

  Alexander Turney Stewart

  Inspirational, Cheating, Satisfied

  48 Copy quote

• When you can show concern about what matters to your customer, that's Business to Customer Loyalty, and you can bet on it, you've just acquired a customer for life.

  Albert Houtum-Schindler

  Loyalty, What Matters, Concern

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• We will ensure that associates continue to possess unsurpassed product knowledge and maintain their dedication to customer service and respect for their colleagues and for the communities in which they work and live.

  Arthur Blank

  Dedication, Community, Colleagues

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• Firms need to ensure that their ability to provide effective customer service keeps pace with their growth. If you're marketing your firm to new customers, you better be able to provide them service when they do business with you.

  Arthur Levitt Jr

  Business, Organization, Growth

  7 Copy quote

• In our way of working, we attach a great deal of importance to humility and honesty; With respect for human values, we promise to serve our customers with integrity.

  Azim Premji

  Inspirational, Honesty, Integrity

  67 Copy quote

• Bill Gates' Success Factors for Microsoft 1. Long-term Approach 2. Passion for Products and Technology 3. Teamwork 4. Results 5. Customer Feedback 6. Individual Excellence

  Bill Gates

  Teamwork, Passion, Technology

  10 Copy quote

• Customers today want the very most and the very best for the very least amount of money, and on the best terms. Only the individuals and companies that provide absolutely excellent products and services at absolutely excellent prices will survive.

  Brian Tracy

  Inspirational, Business, Want

  7 Copy quote

• Your company's most valuable asset is how it is known to customers.

  Brian Tracy

  Assets, Valuable, Company

  7 Copy quote