I've learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel.
A customer is the most important visitor on our premises, he is not dependent on us. We are dependent on him.
Today I will do what others won't, so tomorrow I can accomplish what others can't.
Internalize the Golden Rule of sales that says: All things being equal, people will do business with, and refer business to, those people they know, like and trust.
If you run into a wall, don't turn around and give up. Figure out how to climb it.
Don't sell life insurance. Sell what life insurance can do.
If you believe in what you're doing, you'll be successful.
If you believe in what you are doing, then let nothing hold you up in your work.
Success ... seems to be connected with action.
Every sale has five basic obstacles: no need, no money, no hurry, no desire, no trust.
Most of the important things in the world have been accomplished by people who have kept on trying when there seemed to be no hope at all.
A mediocre idea that generates enthusiasm will go further than a great idea that inspires no one.
Sales are contingent upon the attitude of the salesman - not the attitude of the prospect.
You can't build a reputation on what you are going to do.
You miss 100% of the shots you don't take.
Day by day, what you do is who you become.
Whenever you think you can or think you can’t, either way you are right. (Henry Ford)
If you do build a great experience, customers tell each other about that. Word of mouth is very powerful.
A salesman, like the storage battery in your car, is constantly discharging energy. Unless he is recharged at frequent intervals he soon runs dry. This is one of the greatest responsibilities of sales leadership.
One of the best predictors of ultimate success in either sales or non - sales selling isn't natural talent or even industry expertise, but how you explain your failures and rejections.
I like to think of sales as the ability to gracefully persuade, not manipulate, a person or persons into a win - win situation.
There's no lotion or potion that will make sales faster and easier for you - unless your potion is hard work.
The most important adage and the only adage is, the customer comes first, whatever the business, the customer comes first.
If you're trying to achieve, there will be roadblocks. I've had them; everybody has had them. But obstacles don't have to stop you. If you run into a wall, don't turn around and give up. Figure out how to climb it, go through it, or work around it.
The difference between involvement and commitment is like ham and eggs. The chicken is involved; the pig is committed.
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