Quality is never an accident. It is always the result of intelligent effort.
Quality in a service or product is not what you put into it. It is what the client or customer gets out of it.
When you're out of quality, you're out of business.
Quality means doing it right when no one is looking.
Quality is the best business plan.
Well done is better than well said.
Coming together is a beginning; keeping together is progress; working together is success.
Excellent firms don't believe in excellence - only in constant improvement and constant change.
Quality is more important than quantity. One home run is much better than two doubles.
There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else.
There are no secrets to success. It is the result of preparation, hard work, and learning from failure.
Almost all quality improvement comes via simplification of design, manufacturing... layout, processes, and procedures.
There is only one boss. The customer.
The most reliable way to predict the future is to create it.
Your most unhappy customers are your greatest source of learning.
Patience and foresight are the two most important qualities in business
If you can't describe what you are doing as a process, you don't know what you're doing.
Good business leaders create a vision, articulate the vision, passionately own the vision, and relentlessly drive it to completion.
Those who can’t change their minds can’t change anything.
Whenever you see a successful business, someone once made a courageous decision.
It is easier to do a job right than to explain why you didn't.
The quality of a person's life is in direct proportion to their commitment to excellence, regardless of their chosen field of endeavor.
The most dangerous kind of waste is the waste we do not recognize.
The entrepreneur always searches for change, responds to it, and exploits it as an opportunity.
Sometimes when you innovate, you make mistakes. It is best to admit them quickly, and get on with improving your other innovations.
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