Quality in a service or product is not what you put into it. It is what the client or customer gets out of it.
When you're out of quality, you're out of business.
Quality is never an accident. It is always the result of intelligent effort.
Quality means doing it right when no one is looking.
Quality is the best business plan.
Well done is better than well said.
Quality is more important than quantity. One home run is much better than two doubles.
Excellent firms don't believe in excellence - only in constant improvement and constant change.
Coming together is a beginning; keeping together is progress; working together is success.
There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else.
Almost all quality improvement comes via simplification of design, manufacturing... layout, processes, and procedures.
The most reliable way to predict the future is to create it.
There are no secrets to success. It is the result of preparation, hard work, and learning from failure.
If you can't describe what you are doing as a process, you don't know what you're doing.
It is easier to do a job right than to explain why you didn't.
Those who can’t change their minds can’t change anything.
There is only one boss. The customer.
Good business leaders create a vision, articulate the vision, passionately own the vision, and relentlessly drive it to completion.
The entrepreneur always searches for change, responds to it, and exploits it as an opportunity.
Whenever you see a successful business, someone once made a courageous decision.
The quality of a person's life is in direct proportion to their commitment to excellence, regardless of their chosen field of endeavor.
The best way to predict the future is to create it.
Your most unhappy customers are your greatest source of learning.
Make the workmanship surpass the materials.
Sometimes when you innovate, you make mistakes. It is best to admit them quickly, and get on with improving your other innovations.
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