Your most unhappy customers are your greatest source of learning.
The best way to find yourself is to lose yourself in the service of others.
A customer is the most important visitor on our premises, he is not dependent on us. We are dependent on him.
Do what you do so well that they will want to see it again and bring their friends.
Well done is better than well said.
There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else.
Customers don't expect you to be perfect. They do expect you to fix things when they go wrong.
There is only one boss. The customer.
There are no traffic jams along the extra mile.
Being on par in terms of price and quality only gets you into the game. Service wins the game.
It is not the employer who pays the wages. Employers only handle the money. It is the customer who pays the wages.
We see our customers as invited guests to a party, and we are the hosts. It's our job every day to make every important aspect of the customer experience a little bit better.
Every great business is built on friendship.
One customer well taken care of could be more valuable than $10,000 worth of advertising.
Kind words can be short and easy to speak, but their echoes are truly endless.
If we don't take care of our customers, someone else will.
A customer is the most important visitor on our premises. He is not dependent on us. We are dependent on him. He is not an interruption in our work. He is the purpose of it. He is not an outsider in our business. He is part of it. We are not doing him a favor by serving him. He is doing us a favor by giving us an opportunity to do so.
The goal as a company is to have customer service that is not just the best, but legendary.
Quality in a service or product is not what you put into it. It is what the client or customer gets out of it.
Unless you have 100% customer satisfaction, you must improve.
or simply:
