Customers Quotes - Page 23

• Highly engaged employees make the customer experience. Disengaged employees break it.

  Timothy R. Clark

  Inspirational, Engagement, Break

  48 Copy quote

• Two important things are to have a genuine interest in people and to be kind to them. Kindness, I've discovered, is everything.

  Isaac Bashevis Singer

  Inspirational, Kindness, Two

  73 Copy quote

• If you make a sale, you can make a living. If you make an investment of time and good service in a customer, you can make a fortune.

  Jim Rohn

  Inspirational, Business, Investment

  FaceBook post by Jim Rohn from Jan 22, 2016

  42 Copy quote

  Show source

• The two most powerful things in existence: a kind word and a thoughtful gesture.

  Kenneth Langone

  Inspirational, Powerful, Thoughtful

  13 Copy quote

• Face the simple fact before it comes involved. Solve the small problem before it becomes big.

  Laozi

  Inspirational, Simple, Small Problems

  27 Copy quote

• Do what you say you are going to do, when you say you are going to do it, in the way you said you were going to do it.

  Larry Winget

  Inspirational, Way, Said

  Larry Winget (2007). “It's Called Work for a Reason!: Your Success is Your Own Damn Fault”, p.172, Penguin

  30 Copy quote

  Show source

• We asked ourselves what we wanted this company to stand for. We didn't want to just sell shoes. I wasn't even into shoes - but I was passionate about customer service.

  Tony Hsieh

  Inspirational, Shoes, Passionate

  5 Copy quote

• Businesses often forget about the culture, and ultimately, they suffer for it because you can't deliver good service from unhappy employees.

  Tony Hsieh

  Inspirational, Service Culture, Focus

  "Zappos Milestone: Q&A With Tony Hsieh". Footwear News Interview, footwearnews.com. May 4, 2009.

  9 Copy quote

  Show source

• Our customers call and e-mail us to say that's how it feels when a Zappos box arrives. And that's how we view this company.

  Tony Hsieh

  Inspirational, Views, Mail

  8 Copy quote

• I view my role more as trying to set up an environment where the personalities, creativity and individuality of all the different employees come out and can shine.

  Tony Hsieh

  Inspirational, Creativity, Views

  "Zappos Milestone: Q&A With Tony Hsieh". Interview with Jordan, footwearnews.com. May 4, 2009.

  10 Copy quote

  Show source

• When a customer enters my store, forget me. He is king.

  John Wanamaker

  Inspirational, Kings, Forget

  18 Copy quote

• There's a battle between what the cook thinks is high art and what the customer just wants to eat.

  Mario Batali

  Funny, Art, Thinking

  24 Copy quote

• Thank you for calling customer service. If you're calm and rational, press 1. If you're a whiner, press 2. If you're a hot head, press 3

  Randy Glasbergen

  Funny, Hot, Calling

  15 Copy quote

• I believe a balanced life is essential, and I try to make sure that all of our employees know that and live that way. It's crucial to me as a manager that I help ensure that our employees are as successful as our customers and partners.

  Marc Benioff

  Business, Believe, Successful

  The 'Sonshi.com' Interview, www.sonshi.com.

  7 Copy quote

  Show source

• You have to treat your employees like your customers. When you treat them right they will treat your outside customers right.

  Herb Kelleher

  Inspirational, Like You, Treats

  4 Copy quote

• I didn't go to college, but if I did, I would've taken all my tests at a restaurant, 'cause 'The customer is always right'.

  Mitch Hedberg

  Funny, Taken, Humor

  "Mitch All Together". Live Album by Mitch Hedberg, 2003.

  4 Copy quote

  Show source

• The media wants overnight successes (so they have someone to tear down). Ignore them. Ignore the early adopter critics that never have enough to play with. Ignore your investors that want proven tactics and predictable instant results. Listen instead to your real customers, to your vision and make something for the long haul. Because that's how long it's going to take, guys.

  Seth Godin

  Inspirational, Real, Media

  7 Copy quote

• No vision issue today is bigger than the question of efficiency versus some combination of innovation and customer service.

  John P. Kotter

  Issues, Innovation, Vision

  John P. Kotter, Dan Cohen (2013). “The Heart of Change: Real-Life Stories of How People Change Their Organizations”, p.60, Harvard Business Press

  4 Copy quote

  Show source

• If the employees come first, then they're happy. A motivated employee treats the customer well. The customer is happy so they keep coming back, which pleases the shareholders. It's not one of the enduring green mysteries of all time, it is just the way it works.

  Herb Kelleher

  Airline Business, Green, Way

  33 Copy quote

• You can never go too far wrong by thinking like a customer who’s new to the business.

  Richard Branson

  Thinking

  Richard Branson (2010). “Business Stripped Bare: Adventures of a Global Entrepreneur”, Virgin

  7 Copy quote

  Show source

• Throughout our history, Microsoft has won by making big, bold bets. I believe that now is not the time to scale back the scope of our ambition or the scale of our investment. While our opportunities are greater than ever, we also face new competitors, faster-moving markets and new customer demands.

  Steve Ballmer

  Moving, Believe, Ambition

  4 Copy quote

• At Microsoft, we're investing heavily in security because we want customers to be able to trust their computing experiences, so they can realize the full benefits of the interconnected world we live in.

  Steve Ballmer

  Investing, Benefits, World

  "Tech titan's security product / Microsoft to release antivirus software for businesses" by Carrie Kirby, www.sfgate.com. October 7, 2005.

  4 Copy quote

  Show source

• Service Over the years, the number one driver of our growth at Zappos has been repeat customers and word of mouth. Our philosophy has been to take most of the money we would have spent on paid advertising and invest it into customer service and the customer experience instead, letting our customers do the marketing for us through word of mouth.

  Tony Hsieh

  Philosophy, Years, Numbers

  "Delivering Happiness: A Path to Profits, Passion, and Purpose". Book by Tony Hsieh, 2010.

  5 Copy quote

  Show source

• Hopefully 10 years from now people won't even realize we started out selling shoes. They will just think about Zappos as a place to get the best customer service.

  Tony Hsieh

  Thinking, Years, Shoes

  5 Copy quote

• Zappos is a customer service company that just happens to sell shoes.

  Tony Hsieh

  Shoes, Company, Happens

  5 Copy quote