Customers Quotes - Page 33

• I have always felt that public, commercial and community organisations should be as open as possible about their affairs. They need to be accountable to their owners, their customers, their members and communities and other interest groups.

  Laisenia Qarase

  Community, Groups, Needs

  4 Copy quote

• What is good for our customers is also in the long run good for us.

  Ingvar Kamprad

  Running, Ikea, Long

  67 Copy quote

• The IKEA spirit is strong and living reality. Simplicity in our behavior gives us strength. Simplicity and humbleness characterize us in our relations with each others, our suppliers and our customers.

  Ingvar Kamprad

  Strong, Reality, Ikea

  118 Copy quote

• I'm a bit tight with money, but so what? I look at the money I'm about to spend on myself and ask myself if IKEA's customers can afford it... I could regularly travel first class, but having money in abundance doesn't seem like a good reason to waste it.. If there is such a thing as good leadership, it is to give a good example. I have to do so for all the IKEA employees.

  Ingvar Kamprad

  Ikea, Class, Giving

  90 Copy quote

• You will deal with ignorant, opinionated and innocent people. You will often have an opportunity to cheat them. If they could, they would cheat you, or force you to sell at less than cost. You must be wise, but not too wise. You must never actually cheat the customer, even if you can. You must make her happy and satisfied, so she will come back.

  Alexander Turney Stewart

  Wise, Opportunity, People

  6 Copy quote

• We see a lot of feature-driven product design in which the cost of features is not properly accounted. Features can have a negative value to customers because they make the products more difficult to understand and use. We are finding that people like products that just work. It turns out that designs that just work are much harder to produce that designs that assemble long lists of features.

  Douglas Crockford

  Long, People, Design

  Douglas Crockford (2008). “JavaScript: The Good Parts: The Good Parts”, p.99, "O'Reilly Media, Inc."

  4 Copy quote

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• I give permission
  for IBM, its customers, partners, and minions, to use JSLint for evil.

  Douglas Crockford

  Evil, Giving, Use

  5 Copy quote

• Innovation is the creation and delivery of new customer value in the marketplace.

  Michael J. Gelb

  Innovation, Creation, Delivery

  25 Copy quote

• They really can’t afford to be contrarians. A major investment house can’t afford to do research for five customers who won’t generate a lot of commissions.

  Peter Cundill

  House, Research, Investment

  4 Copy quote

• We commend GM for being the first out of the starting gate in the Great Plug-In Car Race of 2007. GM's announcements are the biggest victories yet for CalCars.org and other PHEV advocates. Now our campaign is in third gear. We'll work with the auto industry, government, fleet buyers and advocates to get to the day -- soon, not in a decade -- when customers can buy PHEVs as easily as any other car.

  Felix Kramer

  Race, Government, Car

  4 Copy quote

• How do we professionally manage content? We don’t. We shouldn’t manage content in the same way that we shouldn’t manage technology. Content and technology are merely a means to an end. What is the end? The end is the task the customer wishes to complete. That is what we should manage.

  Gerry McGovern

  Mean, Technology, Wish

  7 Copy quote

• It's actually as simple as this. New authors, building their customer base, need physical bookshops. Physical bookshops are lovely tactile, friendly, expert, welcoming places. Physical books, which can only be seen and handled in physical bookshops, are lovely, tactile things. Destroy those bookshops, and the very commercial and cultural base to the book industry is destroyed. Once and for all. Like Humpty Dumpty, it can never be put together again.

  Tim Waterstone

  Book, Simple, Together Again

  15 Copy quote

• Never forget that you only have one opportunity to make a first impression - with investors, with customers, with PR, and with marketing.

  Natalie Massenet

  Opportunity, Marketing, First Impression

  7 Copy quote

• It's not enough to be close to the customer. You've got to be glued to the customer.

  Tom Peters

  Leadership, Enough

  4 Copy quote

• The Customer isn't always right. Sometimes the customer is an a**hole. That's the first rule of retail.

  Kelly Link

  Retail, Firsts, Sometimes

  4 Copy quote

• Great fit and synergism for both companies and excellent outcome for employees, customers and shareholders.

  Philippe Kahn

  Outcomes, Fit, Excellent

  "Borland Bought by Micro Focus for $75M" by Jennifer Pittman, www.santacruzsentinel.com. May 06, 2009.

  4 Copy quote

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• I don't think anyone has done a [tablet] product that I see customers wanting.

  Steve Ballmer

  Thinking, Done, Tablets

  "Here's Why Surface Beats Apple's iPad: Ballmer" by Cadie Thompson, www.cnbc.com. November 9, 2012.

  4 Copy quote

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• Absolute freedom doesn't exist and never did. Just as we don't spit on the floor at work, swear at customers, or send out letters full of misspellings, so too we might have to 'watch our language.' It is odd that the request for unbiased language in schools and workplaces is considered intolerable when other limits on our freedom to do whatever we want are not.

  Rosalie Maggio

  School, Letters, Want

  4 Copy quote

• As the technology matures, it becomes less and less relevant. The technology is taken for granted. Now, new customers enter the marketplace, customers who are not captivated by technology, but who instead want reliability, convenience, no fuss or bother, and low cost.

  Donald A. Norman

  Taken, Technology, Cost

  "The Invisible Computer". Book by Don Norman, ch. 10, 1998.

  4 Copy quote

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• digital hub (center of our universe) is moving from PC to cloud - PC now just another client alongside iPhone, iPad, iPod touch, ... - Apple is in danger of hanging on to old paradigm too long (innovator's dilemma) - Google and Microsoft are further along on the technology, but haven't quite figured it out yet - tie all of our products together, so we further lock customers into our ecosystem

  Steve Jobs

  Moving, Technology, Clouds

  9 Copy quote

• I try to make myself happy ... because I know that if I'm not happy, my colleagues are not happy, and my shareholders are not happy, and my customers are not happy.

  Jack Ma

  Trying, Not Happy, Colleagues

  8 Copy quote

• Based on the timely and helpful responses to my support issues, I feel that I made the right decision to become a customer earlier this year. LuxSci is definitely a quality, customer-oriented business.

  Kevin Smith

  Issues, Years, Support

  4 Copy quote

• Top-down leaders, by withholding power from those in the ranks, deprive them of the ability to use the expertise and information vested in them to respond directly and with speed to customer concerns.

  Sally Helgesen

  Leadership, Top Down, Use

  8 Copy quote

• By the mid 1970s, the great downtown bookstores had begun to disappear as their customers migrated from city to suburb where population density was too thin to support major backlist retailers.

  Jason Epstein

  Cities, Support, Population

  4 Copy quote

• If it is your assignment to write copy for a product or service that you really don’t have a feel for, then you have a great deal of studying to do to make sure you understand who your customer is and what motivates him or her.

  Joseph Sugarman

  Writing, Study, Assignments

  Joseph Sugarman (2012). “The Adweek Copywriting Handbook: The Ultimate Guide to Writing Powerful Advertising and Marketing Copy from One of America's Top Copywriters”, p.30, John Wiley & Sons

  4 Copy quote

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