Customers Quotes - Page 33

• Self-Checkout Line – The place where customers of an establishment become unpaid employees of the establishment.

  Richard Turner

  Self, Lines, Establishment

  5 Copy quote

• Good service leads to multiple sales. If you take good care of your customers, they will open doors you could never open by yourself.

  Jim Rohn

  Inspirational, Caring, Doors

  FaceBook post by Jim Rohn from May 13, 2015

  38 Copy quote

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• Any time a customer comes into contact with any aspect of a business, however remote, is an opportunity to form an impression.

  Jan Carlzon

  Opportunity, Form, Aspect

  50 Copy quote

• If you want to measure social media ROI, stop wasting your time doing software demos and attending webinars. Just figure out what you want to track, where you can track it, think about both current customers and new customers, and go do it.

  Jay Baer

  Thinking, Media, Track

  8 Copy quote

• Hierarchy is an organization with its face toward the CEO and its ass toward the customer.

  Jack Welch

  Organization, Hierarchy, Faces

  8 Copy quote

• Well, I kind of think that the opposite is true. The customer is rarely right. And that is why you must seize the control of the circumstance and dominate every last detail: to guarantee that they're going to have a far better time than they ever would have had if they tried to control it themselves.

  Charlie Trotter

  Thinking, Guarantees That, Opposites

  38 Copy quote

• The secret of successful retailing is to give your customers what they want. And really, if you think about it from the point of view of the customer, you want everything: a wide assortment of good quality merchandise; the lowest possible prices; guaranteed satisfaction with what you buy; friendly, knowledgeable service; convenient hours; free parking; a pleasant shopping experience.

  Sam Walton

  Successful, Thinking, Views

  201 Copy quote

• You can't keep putting the same stuff on all these channels, or it's going to get annoying. We need to aim for 'distinctive ubiquity,’ so we need to be everywhere but we need to continue to surprise and delight our customers in a relevant and consistent way wherever they are.

  Mark Schaefer

  Ubiquity, Needs, Delight

  7 Copy quote

• I have always felt that public, commercial and community organisations should be as open as possible about their affairs. They need to be accountable to their owners, their customers, their members and communities and other interest groups.

  Laisenia Qarase

  Community, Groups, Needs

  4 Copy quote

• What is good for our customers is also in the long run good for us.

  Ingvar Kamprad

  Running, Ikea, Long

  67 Copy quote

• The IKEA spirit is strong and living reality. Simplicity in our behavior gives us strength. Simplicity and humbleness characterize us in our relations with each others, our suppliers and our customers.

  Ingvar Kamprad

  Strong, Reality, Ikea

  118 Copy quote

• I'm a bit tight with money, but so what? I look at the money I'm about to spend on myself and ask myself if IKEA's customers can afford it... I could regularly travel first class, but having money in abundance doesn't seem like a good reason to waste it.. If there is such a thing as good leadership, it is to give a good example. I have to do so for all the IKEA employees.

  Ingvar Kamprad

  Ikea, Class, Giving

  90 Copy quote

• You will deal with ignorant, opinionated and innocent people. You will often have an opportunity to cheat them. If they could, they would cheat you, or force you to sell at less than cost. You must be wise, but not too wise. You must never actually cheat the customer, even if you can. You must make her happy and satisfied, so she will come back.

  Alexander Turney Stewart

  Wise, Opportunity, People

  6 Copy quote

• We see a lot of feature-driven product design in which the cost of features is not properly accounted. Features can have a negative value to customers because they make the products more difficult to understand and use. We are finding that people like products that just work. It turns out that designs that just work are much harder to produce that designs that assemble long lists of features.

  Douglas Crockford

  Long, People, Design

  Douglas Crockford (2008). “JavaScript: The Good Parts: The Good Parts”, p.99, "O'Reilly Media, Inc."

  4 Copy quote

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• I give permission
  for IBM, its customers, partners, and minions, to use JSLint for evil.

  Douglas Crockford

  Evil, Giving, Use

  5 Copy quote

• Innovation is the creation and delivery of new customer value in the marketplace.

  Michael J. Gelb

  Innovation, Creation, Delivery

  25 Copy quote

• They really can’t afford to be contrarians. A major investment house can’t afford to do research for five customers who won’t generate a lot of commissions.

  Peter Cundill

  House, Research, Investment

  4 Copy quote

• We commend GM for being the first out of the starting gate in the Great Plug-In Car Race of 2007. GM's announcements are the biggest victories yet for CalCars.org and other PHEV advocates. Now our campaign is in third gear. We'll work with the auto industry, government, fleet buyers and advocates to get to the day -- soon, not in a decade -- when customers can buy PHEVs as easily as any other car.

  Felix Kramer

  Race, Government, Car

  4 Copy quote

• How do we professionally manage content? We don’t. We shouldn’t manage content in the same way that we shouldn’t manage technology. Content and technology are merely a means to an end. What is the end? The end is the task the customer wishes to complete. That is what we should manage.

  Gerry McGovern

  Mean, Technology, Wish

  7 Copy quote

• It's actually as simple as this. New authors, building their customer base, need physical bookshops. Physical bookshops are lovely tactile, friendly, expert, welcoming places. Physical books, which can only be seen and handled in physical bookshops, are lovely, tactile things. Destroy those bookshops, and the very commercial and cultural base to the book industry is destroyed. Once and for all. Like Humpty Dumpty, it can never be put together again.

  Tim Waterstone

  Book, Simple, Together Again

  15 Copy quote

• Never forget that you only have one opportunity to make a first impression - with investors, with customers, with PR, and with marketing.

  Natalie Massenet

  Opportunity, Marketing, First Impression

  7 Copy quote

• We can't exactly figure out why, but our customers have no fears of using their checking account, while credit cards are still a problem. I'm assuming checks have been around longer, and are more trusted, while credit cards have a sort of stigma attached to them.

  Tim Stevens

  Cards, Credit, Assuming

  "Shopping online without plastic" by Jason Krause, www.cnn.com. September 10, 1998.

  4 Copy quote

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• The by-product of fewer technical support issues is also an increase in customer satisfaction, which can be reflected in reduced subscriber churn.

  Patrick Fitzgerald

  Issues, Support, Satisfaction

  7 Copy quote

• We are extremely proud to represent all of Radio One's stations within the Katz Radio Group. For the past five years we have worked diligently alongside Radio One to build their business in the markets we have historically represented including Houston, Los Angeles, Philadelphia , Raleigh and Columbus. At a time of significant growth in the African American consumer market the addition of the remaining Radio One stations expands our ability to deliver strategic marketing solutions to our agency and advertiser customers.

  Steve Shaw

  Past, Agency, Years

  4 Copy quote

• Profits are related to customer retention. Customer retention is related to employee retention. Employee retention may or may not be related to benefits, but benefits could be part of the package that causes people to stay and -- by the way -- engage in discretionary effort. .. If you go into any organization that's customer-facing, you can tell in five minutes when the employees are feeling abused. They retaliate on the customers.

  Jeffrey Pfeffer

  Organization, People, Effort

  20 Copy quote