Customers Quotes - Page 36

• Because of the nature of my background in modeling, I'm really used to using the best products around. And I just wanted to offer the same sort of high quality products to my customers. I think they deserve it.

  Kam Williams

  Thinking, Quality, Used

  Source: www.pittsburghurbanmedia.com

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• Having the ability to be brutally honest with yourself is the greatest challenge you face when creating a business model. Too often we oversell ourselves on the quality of the idea, service, or product. We don't provide an honest assessment of how we fit in the market, why customers will buy from us, and at what price.

  Mark Cuban

  Assessment, Ideas, Creating

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• For startups, SM is now crucial: it has never been cheaper and easier to reach one's customers. Entrepreneurs should thank God for Twitter, Facebook.

  Guy Kawasaki

  Entrepreneur, Thank God, Sms

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• dealing with a counter clerk at the phone company who had all the customer service skills of a homicidal sociopath on work release.

  Jasmine Cresswell

  Phones, Skills, Clerks

  Jasmine Cresswell (2001). “The Conspiracy”, Mira Books

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• Absolute freedom doesn't exist and never did. Just as we don't spit on the floor at work, swear at customers, or send out letters full of misspellings, so too we might have to 'watch our language.' It is odd that the request for unbiased language in schools and workplaces is considered intolerable when other limits on our freedom to do whatever we want are not.

  Rosalie Maggio

  School, Letters, Want

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• Top-down leaders, by withholding power from those in the ranks, deprive them of the ability to use the expertise and information vested in them to respond directly and with speed to customer concerns.

  Sally Helgesen

  Leadership, Top Down, Use

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• Many faculty retreated into academic specializations and an arcane language that made them irrelevant to the task of defending the university as a public good, except for in some cases a very small audience. This has become more and more clear in the last few years as academics have become so insular, often unwilling or unable to defend the university as a public good, in spite of the widespread attacks on academic freedom, the role of the university as a democratic public sphere, and the increasing reduction of knowledge to a saleable commodity, and students to customers.

  Henry Giroux

  Academic Freedom, Years, Lasts

  "Higher Education Under Attack: An Interview With Henry A. Giroux". Interview with C. Cryn Johannsen, www.truth-out.org. April 22, 2011.

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• Developing great employees attracts great customers.

  Ron Kaufman

  Service Culture, Employee, Developing

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• Double-check your voice mail message. Listen to your on-hold words and music. Write welcoming scripts for your telephone team. Pay attention to the music in your office and lobby areas. Make sure what your customers hear sounds good.

  Ron Kaufman

  Team, Writing, Service Culture

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• If you were a customer, would you come back to buy your products or services?

  Ron Kaufman

  Service Culture, Products, Ifs

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• If your customers are demanding, be thankful.

  Ron Kaufman

  Service Culture, Being Thankful, Ifs

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• Ask your loyal customers for positive comments about your products and your service. Then post these testimonials where other customers and prospects can enjoy them.

  Ron Kaufman

  Service Culture, Loyal Customers, Enjoy

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• Silent customers can be deadly. Encourage them to complain.

  Ron Kaufman

  Service Culture, Complaining, Silent

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• If you don't keep giving customers reasons to buy from you, they won't

  Sergio Zyman

  Giving, Reason, Ifs

  Sergio Zyman, Armin Brott (2003). “The End of Advertising as We Know It”, p.1, John Wiley & Sons

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• Based on the timely and helpful responses to my support issues, I feel that I made the right decision to become a customer earlier this year. LuxSci is definitely a quality, customer-oriented business.

  Kevin Smith

  Issues, Years, Support

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• When the functionality of a product or service overshoots what customers can use, it changes the way companies have to compete. When the product isn't yet good enough, the way you compete is by making better products. In order to make better products, the architecture of the product has to be interdependent and proprietary in character.

  Clayton Christensen

  Character, Order, Way

  Source: www.strategy-business.com

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• I remember back in the early days of Microsoft that from the day that you decided that you were just going to put out an ad to a customer - and all you were usually able to tell them was that a new product was available - it was about nine months before you could actually reach the first customer.

  Gabe Newell

  Microsoft, Able, Nine

  "Biography/Personal Quotes". www.imdb.com.

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• Employees are the key to your success with customers. Treat them well!

  Ron Kaufman

  Keys, Service Culture, Treats

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• The first step to delighting your customers is being there when they need you.

  Ron Kaufman

  Service Culture, Needs, Firsts

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• The bottom line is a by-product of taking care of your main product - your customers.

  Ron Kaufman

  Service Culture, Care, Lines

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• Occasionally problems will occur. When it happens to your customers, fix the problem fast. Make it your speed and generosity that gets remembered, not the problem.

  Ron Kaufman

  Service Culture, Generosity, Problem

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• The right measure is not how many customers you've got, but how closely you hold them.

  Ron Kaufman

  Service Culture, Culture

  "Lift Me UP! Service With A Smile". Book by Ron Kaufman, 2005.

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• When the customer makes contact, he does not want a quote. He wants a commitment.

  Ron Kaufman

  Commitment, Service Culture, Doe

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• If customers say you're just 'all right', you've not done enough, you've failed to delight.

  Ron Kaufman

  Service Culture, Done, Delight

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• Most ads are about the product or the company that makes it...the best ads are about the customer and how the product will change his life.

  Roy H. Williams

  Company, Ads, Products

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