Customers Quotes - Page 34

• It's a tougher program for tougher customers.

  Dick Cheney

  Program

  "Daily Show: Globetrotting, vacation records show Bush 'cannot stand' White House". www.rawstory.com. August 6, 2008.

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• I don't think anyone has done a [tablet] product that I see customers wanting.

  Steve Ballmer

  Thinking, Done, Tablets

  "Here's Why Surface Beats Apple's iPad: Ballmer" by Cadie Thompson, www.cnbc.com. November 9, 2012.

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• I try to make myself happy ... because I know that if I'm not happy, my colleagues are not happy, and my shareholders are not happy, and my customers are not happy.

  Jack Ma

  Trying, Not Happy, Colleagues

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• If your customers have to ask you for it, you haven't been thinking far enough ahead.

  Ron Kaufman

  Thinking, Service Culture, Enough

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• Good customers want good quality service. Great customers want it even more.

  Ron Kaufman

  Service Culture, Quality, Want

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• Instead of creating aesthetically pleasing prose, you have to dig into a product or service, uncover the reasons why consumers would want to buy the product, and present those sales arguments in copy that is read, understood, and reacted to—copy that makes the arguments so convincingly the customer can’t help but want to buy the product being advertised.

  Robert W. Bly

  Creating, Want, Reason Why

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• The Customer isn't always right. Sometimes the customer is an a**hole. That's the first rule of retail.

  Kelly Link

  Retail, Firsts, Sometimes

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• It's not enough to be close to the customer. You've got to be glued to the customer.

  Tom Peters

  Leadership, Enough

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• Today, no one would dispute that information technology has become the backbone of commerce. It underpins the operations of individual companies, ties together far-flung supply chains, and, increasingly, links businesses to the customers they serve. Hardly a dollar or a euro changes hands anymore without the aid of computer systems.

  Nicholas G. Carr

  Technology, Hands, Ties

  "Why IT Doesn't Matter Anymore". hbswk.hbs.edu. June 09, 2003.

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• When a customer receives a dish, they get food and design at the same time.

  Ferran Adria

  Design, Dishes

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• Our advertising partnership with Allegiant Air is a natural fit for us. Branding encompasses everything from good customer service to strategic advertising positioning and targeting. This in-air branding exercise will allow us to target a specific player demographic, while continuing to expand the presence of our brand throughout the continental United States.

  Calvin Ayre

  Exercise, Player, Air

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• In my mind, public space travel will precede efforts toward exploration -- be it returning to the moon, going to Mars, visiting asteroids, or whatever seems appropriate. We've got millions and millions of people who want to go into space, who are willing to pay. When you figure in the payload potential of customers, everything changes.

  Buzz Aldrin

  Moon, Space, People

  "Buzz Aldrin: What I've Learned" by Mike Sager, www.esquire.com. August 25, 2012.

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• History--the product, not the raw material--is a bottle with a label. For many years now, the emphasis of historical discussion has been laid upon the label (its iconography, its target-group of customers) and upon the interesting problems of manufacturing bottle-glass. The contents, on the other hand, are tasted in a knowing, perfunctory way and then spat out again. Only amateurs swallow them.

  Neal Ascherson

  Glasses, Hands, Years

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• All that was clear that the profits to be had from smart people making complicated bets overwhelmed anything that could be had from servicing customers, or allocating capital to productive enterprise.

  Michael Lewis

  Smart, People, Overwhelmed

  Michael Lewis (2011). “The Big Short: Inside the Doomsday Machine”, p.258, W. W. Norton & Company

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• Marketing, and the whole firm, should devote extraordinary endeavour towards delighting, keeping for ever and expanding the sales to the 20 per cent of customers who provide 80 per cent.

  Richard Koch

  Marketing, Endeavour, Should

  Richard Koch (2011). “The 80/20 Principle”, p.96, Nicholas Brealey Publishing

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• The competitor is our friend and the customer is our enemy.

  Dwayne Andreas

  Enemy, Competitors

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• Innovation has stalled in the banking industry. While the rest of the world is in the digital age, banking remains stagnant. We are here to change this and bring banking to the 21st century. We will ensure our customers feel involved in the progress of this bank and are offering them a truly enjoyable banking experience – different from anything they have experienced before.

  Jay Sidhu

  Offering, Innovation, Age

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• Great fit and synergism for both companies and excellent outcome for employees, customers and shareholders.

  Philippe Kahn

  Outcomes, Fit, Excellent

  "Borland Bought by Micro Focus for $75M" by Jennifer Pittman, www.santacruzsentinel.com. May 06, 2009.

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• It is absolutely outrageous that a spin doctor for Labor's NBN Co is being paid $450,000 per annum by Australian taxpayers to promote a company that generates no revenue, has no customers and provides no services to anybody

  Nick Minchin

  Doctors, Taxpayers, Revenue

  "Bligh Chief to NBN Co to be Paid $450k". www.smh.com.au. November 18, 2009.

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• I balance my natural drive for speed and impact with a counterbalancing drive for significance, innovation and sustained customer intimacy. This involves slowing down and moving from transactive management, which focuses on speed, content, accuracy and productivity, to transformative leadership, which focuses on significance, context, authenticity and purpose. This critical shift requires constant diligence, discipline and practice.

  Kevin Cashman

  Moving, Impact, Practice

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• Doing business is all about providing a good product or service to your customers. A good businessman is he who knows that what is successful today may not be so tomorrow. Technology changes so fast, and so do people's needs and wants. That's why it would do well for a businessman to know how to adapt to change. He must constantly reinvent the business, or it won't last.

  Andrew Tan

  Successful, Technology, People

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• Converting a classic batch-and-queue production system to continuous flow with effective pull by the customer will double labor productivity all the way through the system (for direct, managerial, and technical workers, from raw materials to delivered product) while cutting production throughput times by 90 percent and reducing inventories in the system by 90 percent as well.

  James P. Womack

  Cutting, Inventory, Way

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• The customer’s always right.

  Mitch Hedberg

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• Silent customers can be deadly. Encourage them to complain.

  Ron Kaufman

  Service Culture, Complaining, Silent

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• Employees are the key to your success with customers. Treat them well!

  Ron Kaufman

  Keys, Service Culture, Treats

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