Customers Quotes - Page 31

• Your best customers are worth far more than your average customers.

  Seth Godin

  Business, Average

  Seth Godin (2006). “Small Is the New Big: and 183 Other Riffs, Rants, and Remarkable Business Ideas”, p.201, Penguin

  4 Copy quote

  Show source

• The reason it seems that price is all your customers care about is that you haven't given them anything else to care about.

  Seth Godin

  Marketing, Care, Reason

  Seth Godin (2012). “Whatcha Gonna Do with That Duck?: And Other Provocations, 2006-2012”, p.218, Penguin

  7 Copy quote

  Show source

• People tend to look at their businesses from the inside out - that is, they get so focused on making and selling their products that they lose awareness of the needs and buying behaviors of their customers.

  Lawrence Bossidy

  Leadership, People, Needs

  7 Copy quote

• The challenge will be to get the big corporate customers giving them their business, but it might be difficult in reality.

  Chris Avery

  Reality, Giving, Challenges

  4 Copy quote

• We built this company from the customer back, not from the company out.

  Lou Gerstner

  Business, Company, Built

  25 Copy quote

• New customers are the best source of new business

  Frank Bettger

  Source, New Business

  Frank Bettger (1992). “How I Raised Myself From Failure”, Touchstone

  11 Copy quote

  Show source

• Never forget a customer. Never let a customer forget you

  Frank Bettger

  Never Forget, Forget You, Forget

  Frank Bettger (2009). “How I Raised Myself From Failure”, p.217, Simon and Schuster

  4 Copy quote

  Show source

• When a Japanese manufacturer was asked by his North American counterpart, What is the best language in which to do business?" the man responded: "My customer's language

  Leonard Sweet

  Men, Language, He Man

  25 Copy quote

• Consistent alignment of capabilities and internal processes with the customer value proposition is the core of any strategy execution.

  Robert S. Kaplan

  Excellence, Execution, Strategy

  19 Copy quote

• Obsess about the next customer, not only the ones you have.

  Jeremy Gutsche

  Next

  6 Copy quote

• In the long arc of time, you are only relevant if customers love you.

  Tim Cook

  Love You, Thinking, Long

  23 Copy quote

• Never leave your customers wondering.

  Kevin Stirtz

  Wonder

  4 Copy quote

• If you give customers a chance, they'll communicate with you in many ways

  Robert G. Thompson

  Giving, Way, Chance

  4 Copy quote

• The companies that get innovation right, again and again, are the ones that feel what their customers feel. That is true user-centered innovation

  Sohrab Vossoughi

  Design, Innovation, Company

  7 Copy quote

• The key is to set realistic customer expectations, and then not to just meet them, but to exceed them - preferably in unexpected and helpful ways.

  Richard Branson

  Keys, Loyal Customers, Expectations

  24 Copy quote

• Look, I think that when we started Virgin Atlantic 30 years ago, we had one 747 competing with the airlines that had an average of 300 planes each. Every single one of those have gone bankrupt because they didn't have customer service. They had might, but they didn't have customer service, so customer service is everything in the end.

  Richard Branson

  Thinking, Average, Years

  4 Copy quote

• On the Internet, it's survival of the easiest.... Give users a good experience and they're apt to turn into frequent and loyal customers. But ... it's easy to turn to another supplier in the face of even a minor hiccup. Only if a site is extremely easy to use will anybody bother staying around.

  Jakob Nielsen

  Loyal Customers, Giving, Survival

  9 Copy quote

• The web is the ultimate customer-empowering environment. He or she who clicks the mouse gets to decide everything. It is so easy to go elsewhere; all the competitors in the world are but a mouseclick away.

  Jakob Nielsen

  Empowering, World, Environment

  Jakob Nielsen (2000). “Designing Web Usability”, New Riders Pub

  22 Copy quote

  Show source

• Usability rules the web. Simply stated, if the customer can't find a product, then he or she will not buy it.

  Jakob Nielsen

  Usability, Products, Ifs

  Jakob Nielsen (2000). “Designing Web Usability”, New Riders Pub

  79 Copy quote

  Show source

• Customer will create most value for you at point he thinks you're creating most value for him.

  Don Peppers

  Thinking, Creating, Peppers

  12 Copy quote

• Self-Checkout Line – The place where customers of an establishment become unpaid employees of the establishment.

  Richard Turner

  Self, Lines, Establishment

  5 Copy quote

• Good service leads to multiple sales. If you take good care of your customers, they will open doors you could never open by yourself.

  Jim Rohn

  Inspirational, Caring, Doors

  FaceBook post by Jim Rohn from May 13, 2015

  38 Copy quote

  Show source

• Any time a customer comes into contact with any aspect of a business, however remote, is an opportunity to form an impression.

  Jan Carlzon

  Opportunity, Form, Aspect

  50 Copy quote

• If you want to measure social media ROI, stop wasting your time doing software demos and attending webinars. Just figure out what you want to track, where you can track it, think about both current customers and new customers, and go do it.

  Jay Baer

  Thinking, Media, Track

  8 Copy quote

• Hierarchy is an organization with its face toward the CEO and its ass toward the customer.

  Jack Welch

  Organization, Hierarchy, Faces

  8 Copy quote