Customers Quotes - Page 30

• When we start a new venture, we base it on hard research and analysis. Typically, we review the industry and put ourselves in our customer's shoes to see what we could do better.

  Richard Branson

  Business, Shoes, New Ventures

  7 Copy quote

• On the Internet, it's survival of the easiest.... Give users a good experience and they're apt to turn into frequent and loyal customers. But ... it's easy to turn to another supplier in the face of even a minor hiccup. Only if a site is extremely easy to use will anybody bother staying around.

  Jakob Nielsen

  Loyal Customers, Giving, Survival

  9 Copy quote

• The web is the ultimate customer-empowering environment. He or she who clicks the mouse gets to decide everything. It is so easy to go elsewhere; all the competitors in the world are but a mouseclick away.

  Jakob Nielsen

  Empowering, World, Environment

  Jakob Nielsen (2000). “Designing Web Usability”, New Riders Pub

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• Usability rules the web. Simply stated, if the customer can't find a product, then he or she will not buy it.

  Jakob Nielsen

  Usability, Products, Ifs

  Jakob Nielsen (2000). “Designing Web Usability”, New Riders Pub

  79 Copy quote

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• Customer will create most value for you at point he thinks you're creating most value for him.

  Don Peppers

  Thinking, Creating, Peppers

  12 Copy quote

• Self-Checkout Line – The place where customers of an establishment become unpaid employees of the establishment.

  Richard Turner

  Self, Lines, Establishment

  5 Copy quote

• Good service leads to multiple sales. If you take good care of your customers, they will open doors you could never open by yourself.

  Jim Rohn

  Inspirational, Caring, Doors

  FaceBook post by Jim Rohn from May 13, 2015

  38 Copy quote

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• Any time a customer comes into contact with any aspect of a business, however remote, is an opportunity to form an impression.

  Jan Carlzon

  Opportunity, Form, Aspect

  50 Copy quote

• If you want to measure social media ROI, stop wasting your time doing software demos and attending webinars. Just figure out what you want to track, where you can track it, think about both current customers and new customers, and go do it.

  Jay Baer

  Thinking, Media, Track

  8 Copy quote

• Hierarchy is an organization with its face toward the CEO and its ass toward the customer.

  Jack Welch

  Organization, Hierarchy, Faces

  8 Copy quote

• Well, I kind of think that the opposite is true. The customer is rarely right. And that is why you must seize the control of the circumstance and dominate every last detail: to guarantee that they're going to have a far better time than they ever would have had if they tried to control it themselves.

  Charlie Trotter

  Thinking, Guarantees That, Opposites

  38 Copy quote

• The secret of successful retailing is to give your customers what they want. And really, if you think about it from the point of view of the customer, you want everything: a wide assortment of good quality merchandise; the lowest possible prices; guaranteed satisfaction with what you buy; friendly, knowledgeable service; convenient hours; free parking; a pleasant shopping experience.

  Sam Walton

  Successful, Thinking, Views

  201 Copy quote

• You can't keep putting the same stuff on all these channels, or it's going to get annoying. We need to aim for 'distinctive ubiquity,’ so we need to be everywhere but we need to continue to surprise and delight our customers in a relevant and consistent way wherever they are.

  Mark Schaefer

  Ubiquity, Needs, Delight

  7 Copy quote

• I have always felt that public, commercial and community organisations should be as open as possible about their affairs. They need to be accountable to their owners, their customers, their members and communities and other interest groups.

  Laisenia Qarase

  Community, Groups, Needs

  4 Copy quote

• A great brand is a promise, a compact with a customer about quality, reliability, innovation, and even community. And while the concept of brand is intangible, brand equity is far from it.

  Stephen B. Shepard

  Community, Innovation, Promise

  11 Copy quote

• But most automotive dealerships are set up for customer acquisition - which is crazy when you consider the average cost of customer acquisition is $1,000 or more.

  Arthur Middleton Hughes

  Crazy, Average, Acquisition

  6 Copy quote

• To the designer, great design is beautiful design. A significant amount of effort must be placed into making the product attractive. To the client, great design is effective. It must bring in customers and meet the goals put forth to the designer in the original brief. To the user, great design is functional. It’s easy to read, easy to use and easy to get out of it what was promised Truly great design, then, is when these three perspectives are considered and implemented equally to create a final product that is beautiful, effective and functional.

  Joshua Johnson

  Beautiful, Goal, Perspective

  10 Copy quote

• We are superior to the competition because we hire employees who work in an environment of belonging and purpose. We foster a climate where the employee can deliver what the customer wants. You cannot deliver what the customer wants by controlling the employee.

  Horst Schulze

  Educational, Competition, Climate

  38 Copy quote

• This year I hope to introduce legislation that would require Power Administrations to list direct and indirect costs associated with ESA compliance as a line item on customer's power bills.

  Cathy McMorris Rodgers

  Years, Cost, Lines

  52 Copy quote

• I was with some Vietnamese recently, and some of them were smoking two cigarettes at the same time. That's the kind of customers we need!

  Jesse Helms

  Marijuana, Two, Smoking

  "For Helms, His Home State Is Source of Foreign Policy" by David E. Sanger, www.nytimes.com. April 2, 1996.

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• We can provide beta software to our developers in advance of the general public. We can easily link up with external partners, customers, and suppliers.

  James L. Barksdale

  Links, Partners, Beta

  7 Copy quote

• Choose your customers, choose your future.

  Seth Godin

  Business, Your Future, Our Future

  Twitter post from Nov 12, 2009

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• Everyone is not your customer.

  Seth Godin

  Business

  6 Copy quote

• Your best customers are worth far more than your average customers.

  Seth Godin

  Business, Average

  Seth Godin (2006). “Small Is the New Big: and 183 Other Riffs, Rants, and Remarkable Business Ideas”, p.201, Penguin

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• The reason it seems that price is all your customers care about is that you haven't given them anything else to care about.

  Seth Godin

  Marketing, Care, Reason

  Seth Godin (2012). “Whatcha Gonna Do with That Duck?: And Other Provocations, 2006-2012”, p.218, Penguin

  7 Copy quote

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